By utilizing AI in the Salesforce Scanning Queue, the process of reading and understanding scanned documents gets smarter over time. This means that not only does the system get better at recognizing text through Optical Character Recognition (OCR), but it also improves at figuring out where that text should go (mapping) and whether it's accurate (data validation). The more business cards it processes, the better it gets at dealing with different types of text, layouts, and even tricky business card formats.

Utilizing the AI feature in the Scan app can allow for better on-device OCR mapping, allowing users to process business card and event badge scans more accurately. Reducing the need for users to update OCR results and ensuring that Contacts and Leads processed through the Scan app have accurate information. In summary, the integration of AI within the Scan app offers a powerful tool for improving the efficiency and reliability of on-device OCR mapping. By enabling more accurate processing of business card and event badge scans, it reduces the need for manual data correction and ensures that the information stored in Salesforce Contacts and Leads is precise and trustworthy.